Support

Medifix Support

We usually reply within 2 business days

Contact the developer

Medifix is built and supported by a single developer at Mintlane. For bugs, feature requests, or anything else, email hello@mintlane.io — include your phone model and Android/iOS version if you're reporting a problem, it helps a lot.

Reminders aren't ringing

This is almost always one of two things:

Notification permission is off. Check Settings → Apps → Medifix → Notifications and make sure it's enabled, including the "Reminder" and "Critical alert" channels.
Battery optimisation is killing the app in the background. On Android, go to Settings → Battery → Medifix and set it to "Unrestricted" (the exact wording varies by manufacturer — Samsung, Xiaomi, and Huawei phones are usually the strictest here).

On iOS, critical alerts require the "Critical Alerts" permission to be granted separately from regular notifications — check Settings → Medifix → Notifications.

I lost my medication data

If you created a Medifix backup file before losing the data, restore it from Settings → Backup. Without a backup file or an iPhone device restore, data stored only on the device cannot be recovered after uninstalling the app or resetting the phone — this is by design, since Medifix never keeps a copy of your medication data on our servers.

Common questions

Is Medifix free?

Yes. Medifix is completely free to download and use at its core. There are no ads, no subscription required for essential features, and no hidden costs.

Do I need an account or internet connection?

No. Medifix works completely offline from the moment you install it. There is no registration, no email address, no password.

Where is my medication data stored? Is it private?

All data is stored locally on your device in an SQLCipher-encrypted database (AES-256). Medifix does not upload your medication history to Mintlane or to a cloud backup service. If you choose to back it up, the app creates an encrypted backup file that stays under your control. See the Privacy Policy for details.

How do I delete my data?

Use Settings → Privacy → Delete all data if you want to wipe Medifix from inside the app first. Uninstalling Medifix removes the local database from your device. If you created backup files yourself, delete those copies separately from wherever you stored them.

More questions are answered on the main Medifix FAQ.